Feedback systems

Keystone works with organisations to generate powerful feedback systems based on how their constituents perceive their work.

Organisations gain significant benefits from implementing feedback systems:

• New insights about the impact of work on constituents. This can be benchmarked against the performance of peer organisations.
• Renew and strengthen relationships with all constituents on the basis of independent data.
• Empower primary constituents by amplifying their voices.
• Create a ‘constituent-focused’ culture in the organization.
• Create opportunities for mutual learning to improve approaches and strategies.
• Strengthen legitimacy as a result of visible efforts to be more accountable to constituents.

Typically, designing and implementing a feedback system involves the following steps:

1. Agree goals with all key constituents
2. Design research methods and questions
3. Collect and analyse data
4. Validate and discuss data with respondents
5. Prepare and share internal and external report(s)
6. Repeat

We provide 3 types of feedback services:

• Read more about our approach to feedback and Constituency Voice.
• Download our feedback systems brochure.
• Download our ethical framework for feedback exercises.