Ground Truth

Improving humanitarian action by making people the focus of program design and performance.

Tactical Philanthropy: The Ultimate Question for the Nonprofit Sector

Submitted by Kai on September 21, 2011 - 08:45

In this column, Sean Stannard-Stockton suggests that as foundations and nonprofits saerch for the right tools to measure success, they could learn from the customer satisfaction industry, notably those using "the ultimate question".

 Click here to read the column, which recognizes Keystone's leadership in this area.

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