On May 19 and 20 Grassroots Business Fund (GBF) and the Aspen Network of Development Entrepreneurs co-hosted the workshop "Metrics from the Ground Up" where David Bonbright offered a presentation on surveys and client feedback. A summary of the workshop can be found in the attachment.
Please check also the recent July 2009 GBF newsletter where David's presentation "Client Feedback & Progress out of Poverty Surveys" is featured and the benefits of using customer satisfaction techniques highlighted.
Keystone has launched a separate blog site, which can be followed using Facebook, Twitter and email updates.
Visit the site here.