Ground Truth

Improving humanitarian action by making people the focus of program design and performance.

Metrics from the Ground Up

On May 19 and 20 Grassroots Business Fund (GBF) and the Aspen Network of Development Entrepreneurs co-hosted the workshop "Metrics from the Ground Up" where David Bonbright offered a presentation on surveys and client feedback. A summary of the workshop can be found in the attachment.

Please check also the recent July 2009 GBF newsletter where David's presentation "Client Feedback & Progress out of Poverty Surveys" is featured and the benefits of using customer satisfaction techniques highlighted.

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