"Beneficiaries' voices are drivers of performance" David Bonbright presented Keystone at the Skoll World Forum

David Bonbright's presentation at the Skoll forum emphasised the need for new informational basis on which to make social investment decisions. There is a need to adopt new ways of assessing an organization's performance and this needs to be more closely aligned to what drives social development.

While it is argued that learning, strategic clarity, accountability, and collaboration with others are main drivers of social development work, the voices of beneficiaries are not usually available to investors. This is a critical gap that needs to be bridged with urgency if social investment decisions can be geared towards real performance and sustainable social change. This, in turn, would be an incentive for NGOs and other social enterprises to take beneficiaries' voices more into account.